At S99 Game, your personal information is treated with the same care we put into everything else on the platform. This Privacy Policy explains clearly what data we collect, why we collect it, how it is used and the steps we take to keep it safe.
These are the core pillars of how S99 Game handles your personal information as a Pakistani player on the platform.
Every page, login, deposit and withdrawal on S99 Game is protected by SSL encryption. Data travelling between your phone and our servers cannot be read by anyone in between.
S99 Game does not sell, rent or trade your personal information to third parties for marketing purposes — ever. Your data exists to make your account work, not to be passed around.
We do not store your full JazzCash, Easypaisa, Raast or card details on our servers. Payment processing is handled directly by the respective providers under their own security standards.
We only collect information that is genuinely needed — to run your account, verify your identity, process PKR transactions and prevent fraud. We do not collect data for the sake of it.
Marketing communications are opt-in. You can update your contact preferences from your account settings at any time. Opting out of promotional messages does not affect your access to the platform.
If you close your S99 Game account and want your personal data removed, you can request this through our support team. Requests are handled in line with applicable data retention obligations.
Summary: S99 Game collects only the data necessary to run your account and process PKR transactions. We do not sell your data, we protect it with encryption, and you can contact us at any time regarding your information. The full policy is set out below.
S99 Game ("we", "us", "the Platform") is committed to protecting the privacy of everyone who uses our website and gaming services at s99game.app. This Privacy Policy sets out in plain terms what personal information we collect from you as a Pakistani player, why we collect it, how we use it, who we may share it with and how long we keep it.
This policy applies to all personal data collected through the S99 Game website and any associated services, including account registration, PKR deposits and withdrawals, game play activity, bonus participation, support interactions and any communications between you and S99 Game.
By registering an account on S99 Game and using the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with how we handle personal data, please do not use the platform.
This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, all of which together form the framework governing your relationship with S99 Game.
We collect different categories of information depending on how you interact with S99 Game. The main categories are set out below.
In some cases we may receive information about you from third parties, for example when a payment provider confirms a successful PKR transaction, or when an identity verification service confirms the authenticity of a document you have submitted. We only use such third-party information for the specific purpose for which it was shared with us.
We keep it minimal: S99 Game only asks for information that is genuinely needed. We will never ask for information that has no clear purpose in running your account or keeping the platform secure.
The personal data we collect is used for specific, legitimate purposes. The table below summarises the main uses and the reason we are entitled to process your data for each one.
| Purpose | Examples | Basis |
|---|---|---|
| Account management | Creating your account, managing login, updating profile details | Contract performance |
| Payment processing | Processing PKR deposits via JazzCash, Easypaisa, Raast; processing withdrawals | Contract performance |
| Identity verification | Age verification (18+), CNIC checks, confirming payment method ownership | Legal obligation |
| Fraud prevention | Detecting suspicious login activity, identifying multiple accounts, monitoring unusual transaction patterns | Legitimate interest |
| Customer support | Responding to queries, resolving disputes, processing responsible gaming requests | Contract performance |
| Promotions & bonuses | Crediting welcome bonuses, PSL-related offers, VIP rewards and other promotional benefits | Contract performance |
| Marketing communications | Sending promotional emails or messages about new games, offers and platform updates (opt-in only) | Consent |
| Platform improvement | Analysing usage patterns to improve game selection, page performance and user experience | Legitimate interest |
We do not use your personal data for automated decision-making that produces significant legal effects on you without human review. Where automated processes flag an account for investigation — for example due to suspected fraud — a member of our team reviews the case before any action is taken.
All financial transactions on S99 Game are processed in Pakistani Rupees (PKR). When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, bank transfer or another supported method, the actual payment processing is carried out by the respective payment provider — not by S99 Game directly.
S99 Game receives confirmation of successful transactions from your payment provider along with a reference identifier, the amount and the account identifier associated with the transaction. We use this information to credit or debit your S99 Game account balance accurately and to maintain a transaction record for account management and dispute resolution purposes.
We do not receive, store or have access to your full mobile wallet PIN, card number, CVV or online banking password. These details remain between you and your payment provider at all times.
Transaction records — including deposit amounts, withdrawal amounts, dates and payment method identifiers — are retained as part of your account history. This information may be reviewed internally in the event of a dispute, a responsible gaming query or a fraud investigation.
Your PKR is safe: Payment credentials like your JazzCash or Easypaisa PIN are never seen or stored by S99 Game. Always keep these details private and never share them with anyone — including support agents.
S99 Game does not sell, rent or trade your personal information to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.
To process deposits and withdrawals in PKR, we share the minimum required account information with your selected payment provider — JazzCash, Easypaisa, Raast or your bank. Each provider operates under its own privacy and security standards.
Where we use a third-party service to assist with age verification or identity checks, the relevant information you have provided — such as your CNIC details — is shared with that service solely for verification purposes. Verification providers are contractually required to protect your data and may not use it for any other purpose.
S99 Game works with technology partners for services such as website hosting, content delivery and platform maintenance. These partners process data only on our behalf and under strict contractual data protection obligations. They are not permitted to use your data for their own purposes.
We may be required to disclose personal data to authorities or legal bodies if required to do so by applicable law, a court order or in connection with an investigation into fraud, money laundering or other unlawful activity. In such cases, disclosure is limited to what is legally required.
No marketing data sales: Your contact details, gameplay history and financial information are never sold to advertisers or data brokers. S99 Game earns its business through the platform, not by trading player data.
We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The general retention principles we follow are:
When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you individually.
S99 Game applies a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. Key measures include:
While we take every reasonable precaution, no system is completely immune to risk. You also have a role to play — keep your login password strong and unique, do not share it with anyone, and contact support immediately if you suspect your account has been accessed without your authorisation.
Good practice reminder: S99 Game will never contact you to ask for your full password, your JazzCash or Easypaisa PIN, or any other sensitive credential. If you receive such a request claiming to be from S99 Game, do not respond and report it to our support team.
As a player on S99 Game, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your account details and a clear description of your request.
You can request a copy of the personal data S99 Game holds about you. We will provide this within a reasonable time frame, subject to identity verification to confirm the request is coming from the account holder.
If any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. Some corrections — such as changes to your registered name — may require supporting documentation.
You can request that we delete your personal data. We will process such requests where there is no overriding legal or regulatory reason to retain the data. Note that some transaction and identity records must be kept for legal compliance purposes and cannot be deleted on request alone.
Where we process your data on the basis of your consent — such as sending marketing communications — you can withdraw that consent at any time from your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
In certain circumstances you may request that we temporarily restrict how we process your data — for example while a correction request is being assessed. We will acknowledge such requests and advise you of the outcome.
To submit any privacy-related request, contact us using the details in Section 12. Please include your registered account email address and a description of your request. We may need to verify your identity before processing certain requests.
S99 Game is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is conducted as part of the registration process and may be repeated at any time during the life of an account.
If we discover or are notified that an account has been created by a person under 18, we will immediately close that account, void any bets or transactions associated with it and delete the personal data collected, subject to any legal retention obligations that may apply.
If you are a parent or guardian and believe that a minor in your household has registered on S99 Game, please contact our support team immediately with relevant details so we can investigate and take appropriate action.
S99 Game may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable requirements, or improvements to how we explain our data practices. The date of the most recent revision is shown at the top of this page.
When we make material changes to this policy, we will post a notice on the platform and, where appropriate, notify registered players by email. Continued use of S99 Game after any updated policy has been published constitutes acceptance of the revised terms.
We encourage you to revisit this page periodically to stay informed about how S99 Game protects your personal information. If you have questions about any change, our support team is happy to explain.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to report a privacy concern, please get in touch with the S99 Game support team. We aim to acknowledge all privacy-related enquiries promptly.
Available 24/7 from within your logged-in S99 Game account for any privacy or data-related questions.
For related policies, visit our Terms and Conditions and Responsible Gaming pages. Have a general question? Our FAQ page covers the most common topics around accounts, deposits, withdrawals and bonuses.